Description
EU Order Withdrawal Button for WooCommerce adds compliance with the EU directive 2023/2673 to WooCommerce.
With the help of this little plugin you may easily allow your customers to submit (partial) withdrawal requests to their orders.
- Withdrawal request form – Use a shortcode to embed a withdrawal request form which works both for guest orders and registered customers.
- Manage withdrawals – Easily manage withdrawals from your WooCommerce order page by either confirming or rejecting requests.
- Send confirmation emails – Automatically confirm receipt of the withdrawal by email.
- Partial withdrawals – Optionally allow customers to submit partial withdrawal requests.
Screenshots
Withdrawal form 
Admin UI
Installation
Minimal Requirements
- WordPress 4.9 or newer
- WooCommerce 3.9 (newest version recommended)
- PHP Version 7.0 or newer
Automatic Installation
We recommend installing EU Order Withdrawal Button for WooCommerce through the WordPress backend. Please install WooCommerce before installing the plugin.
After the installation, go to WooCommerce > Settings > Advanced > Withdrawals to manage your settings. During installation, the plugin creates a withdrawal page
containing the shortcode as a draft. After testing the withdrawal process, make sure to publish that page so that your customers can access it too.
FAQ
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How to render the withdrawal form?
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Place the shortcode [eu_owb_order_withdrawal_request_form] anywhere on a page to render the form.
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You may either use the option to embed the button directly within your footer or you may use your theme’s options, e.g. a footer menu, to link the withdrawal page.
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Make sure that you’ve published your withdrawal page (which by default is created as a draft during installation). The embedded button does only show on shop-related pages.
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Need help?
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You may ask your questions within our free WordPress support forum.
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Want to file a bug or improve the plugin?
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Bug reports may be filed via our GitHub repository.
Reviews
Contributors & Developers
“EU Order Withdrawal Button for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
“EU Order Withdrawal Button for WooCommerce” has been translated into 1 locale. Thank you to the translators for their contributions.
Translate “EU Order Withdrawal Button for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
2.0.1
- Fix: Prevent calling customer in admin context
2.0.0
- Improvement: Allow withdrawal requests without order number and differing email address
- Improvement: Mark withdrawal requests as verified/unverified based on email address
- Improvement: Separately list unverified withdrawal requests by default
- Improvement: Allow verified guests to choose another order in case multiple orders are withdrawable
- Improvement: Allow choosing first + last name
1.0.2
- Improvement: Inform guest customers about partial withdrawals within original form
- Fix: HPOS order number search
1.0.1
- Fix: Partial withdrawal request check
- Improvement: Fallback to customer_id in case billing_email differs
1.0.0
- Initial commit